STATE-OWNED ENTERPRISES SHOULD DELIVER QUALITY SERVICES – IDC

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By BUUMBA CHIMBULU

ALL State-Owned Enterprises (SOEs) should deliver quality services to its customers, says Industrial Development Corporation (IDC) group Chief Executive Officer Mateyo Kaluba.

Mr Kaluba said the group expected all enterprises to deliver and not fall under the excuse of being SOEs.

The group, he said, expected companies to adopt the highest levels of efficiency to invest in capacity building to deliver best services.

He was speaking yesterday in Lusaka at the official launch of the Zamtel Customer Service Centre.

“Companies in the group should emulate Zamtel in investing constant customer service improvement. This is what we want, we want companies to not fall the excuse of State Owned Enterprises.

“Ownership should have no bearing in when or not profitable. We believe that there is competent management, competent board and we expect you to deliver on results,” Mr kaluba said.

He said the notion that Zambian companies should be associated with poor customer service had to come to an end and should be a thing of the past.

Mr Kaluba also commended Zamtel for its strides made in service delivery.

He said the group was confident in the future of Zamtel.

“The launch of this facility is a demonstration of the strides that Zamtel has taken to enhance customer experience and roll out technology in the country, we are proud of such initiatives.

“We appreciate that you operate in a very competitive sector, we appreciate the legacy challenges that you have experienced but we remain confident that Zamtel will continue to grow and deliver quality services to customers,” he said. Mr Kaluba reminded Zamtel and other SOEs on the importance of uninterrupted service system in the area of communication

And Zamtel Chief Executive Officer, Sydney Mupeta, said the facility would provide full redundancy for all services.

Mr Mupeta explained that the facility would serve as a one-stop-shop for all Zamtel customer needs.

“The facility will house some of the critical network elements that will be a replica of what is contained at Lamya House. Lamya House is the heart of the Zamtel network and Woodlands will be the second heart,” Mr Mupeta said.

This, he said, meant that the probability of a complete network outage had been minimised if not completely eliminated.

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