By BUSINESS REPORTER
ZAMTEL has uncovered a scam in which unaccounted for mobile phone talk-time has flooded the market in what appears to be an in-house fraud.
The state-owned telecommunications firm has since blocked the talk-time that has been flooded on the market illegally.
Zamtel Corporate Communications Manager, Kennedy Mambwe, announced the development at a media briefing in Lusaka yesterday.
“I regret to note that there is talk time that has gone on the market illegally, not that the talk time is fake, but rather it is authentic though it found itself on the market in an unofficial manner,” he said.
Mr Mambwe said the talk-time in question has since been rendered unusable and advised customers who would be affected to go to the Zamtel outlets to get talk time compensation.
He said to avoid more fraudulent activities, the company would work towards mechanising the requisition of dispatch of talktime and sim cards, which is currently done manually.
Mr Mambwe said the matter has been reported to law enforcement agencies for investigations.
He however said management was yet to quantify the value of the blocked talk time and added that the crime was in house and done by experts.
Meanwhile, Mr Mambwe announced that Zamtel has launched a new call centre aimed at meeting the needs of the customers with an additional workforce of 60 call centre agents.
He said the increase in the number of agents was aimed at meeting the increased customer base in the light of connection of new areas to the network.
“We will have more customers coming on board after the completion of the towers project since so far over 100 have been completed and are yet to be launched while 200 are awaiting the arrival of solar powered equipment,” he said.